When to request remote support
Practical starter guidance for When to request remote support in the Troubleshooting section.
Read article: When to request remote supportWhat to try before raising a ticket
Practical starter guidance for What to try before raising a ticket in the Troubleshooting section.
Read article: What to try before raising a ticketCollecting screenshots and error messages
Practical starter guidance for Collecting screenshots and error messages in the Troubleshooting section.
Read article: Collecting screenshots and error messagesEscalating an urgent issue
Practical starter guidance for Escalating an urgent issue in the Troubleshooting section.
Read article: Escalating an urgent issueRestarting safely
Practical starter guidance for Restarting safely in the Troubleshooting section.
Read article: Restarting safelyChecking service status
Practical starter guidance for Checking service status in the Troubleshooting section.
Read article: Checking service statusDocumenting intermittent faults
Practical starter guidance for Documenting intermittent faults in the Troubleshooting section.
Read article: Documenting intermittent faultsTesting another browser
Practical starter guidance for Testing another browser in the Troubleshooting section.
Read article: Testing another browser